خدمة عملاء فى شركة DP world
Job Purpose
- Proactively manage daily freight forwarding activities of the company, including all sea, air, road operations, customs clearance, import/export process and warehousing.
- Handling the freight forwarding operations and daily coordination between customers and DPW appointed agents\ service providers.
Responsibilities
- Plan and execute the required freight forwarding activities against the customer request.
- Coordinate, follow up, arrange, document and fill the shipment documents (invoices, packing list, B\L draft. etc..) with carriers and service providers.
- Coordinate the shipping process between the customer and the service providers (shipping line, customs broker, trucker, agents …etc..) to ensure timely and efficient service delivery.
- Communicate with all stakeholders (customers, shipping lines, truckers, ports & terminals. etc..) to achieve profitable deals and mutual satisfaction.
- Ensure timely and accurate data entry into our operations system.
- Maintain updated reports of shipments tracker and send to customers on a weekly basis.
- Provide information to customers about the status of their shipments.
- Follow up the customer complaints to close internally with clear action plan and responsibility.
- Check and process international shipping documents.
- Liaise with banks on shipping documents.
- Support finance and trade teams.
Qualifications
- Bachelor educational degree (Preferable Logistics field or equivalent)
Experience, Knowledge & Skills
- A minimum of 3 years working experience in the field of Logistics & Freight Forwarding operations, regulations, and documentation.
- Must have in-depth knowledge about the market and freight forwarding industry.
- Knowledge of laws, regulations, and ISO requirements
- History of working within a target driven environment with a proven track record of meeting / exceeding targets.
- Proven experience as FFW coordinator and customer service is recommended.
- Excellent English Language both written and spoken.
- V. Good in Microsoft Office Programs: Excel, Power Point, Word, Outlook
- Excellent communication skills.
Abilities:
- Able to work with different internal and external teams and track multiple processes.
- Ability to work on own initiative and as part of a team.
- Able to cope with high work pressure
If you are interested to join DP World EGYPT Logistics Company , Please send us your CV to [email protected]
Deadline to submit CVs Mar 24th ,2023