خدمة عملاء -waffarha.com

خدمة عملاء

فى ابلكيشن waffarha.com

خبرة من 0 الى سنتين

الخرجيين حديثا ممكن يقدم

لينك التقديم فى الاسفل

Customer Service Agent

Experience Needed:0 To 2 Years

Job Description

• Handle a high volume of inbound and outbound calls in a timely manner.

• Follow quality assurance verified “scripts” when dealing with various topics.

• Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.

• Save the customers’ requests and solutions on the admin system.

• Open tickets with the escalated cases to the back-office team.

 

Job Requirements

  • Bachelor’s degree in any relevant field
  • Males only
  • Fresh Graduates are welcomed to apply.
  • 0 – 2 years’ experience in a similar role (call centre or customer service environment) is preferred.
  • Good  English Language
  • Very good PC skills (Microsoft Office: Word, Excel & Power Point).
  • Age: 23 to 27
  • Ability to multi-task, prioritise & manage time effectively.
  • Strong phone and verbal communication skills.
  • Customer focus and adaptability to different situations.
  • Ability to work under pressure & meet deadlines.

لينك التقديم هنا