كتابة محتوى و متخصص سوشيال ميديا – Copy

فرصة شغل ممتازة بالقاهرة
خدمة عملاء فى شركة الطيران العالميه Lufthansa

التقديم اسفل مقال شرح الوظيفه

 

المتطلبات
شهادة الثانوية العامة، أو ما يعادلها
اللغة الإنجليزية مطلوبة
تحدث اللغة الألمانية بطلاقة مهاره مرغوبة
قدرة جيدة على إدارة المشاكل المعقده
اهتمام ممتاز بالجودة والتفاصيل
حل ممتاز للمشكلات / التركيز على الحلول
خدمة عملاء ممتازة / توجيه العملاء
مهارات تواصل قوية / مهارات شخصية
مهارات جيدة في إدارة النزاعات
مهارات تعاون قوية
مظهر قوي وأنيق
قد تكون هناك حاجة لإجراء تقييم
يجب أن يكون لديه تصريح عمل قانوني في مصر

Customer Care Specialist at Lufthansa in Egypt

Tasks

As the Customer Care Specialist, you will perform the following duties:

  • Provide customer services remaining in the market to end customers and /or travel agents via phone, face to face, email and / or queue. Carry out reservations, rebooking’s, M & M inquiries and special service requests for end customers
  • Assist travel agents with all product inquiries including waitlist processing, cross border requests, STPC inquiries, fare calculations, re-issues, RTW fares or special service requests
  • Support station in case of irreg handling, depending on local set up
  • Carry out further service tasks as necessary, such as PPB, eXperts redemption requests, B2C groups requests
  • Support the Service Provider Coordinator on GP level and where necessary act as his / her deputy

Requirements

You must fulfill the following requirements:

  • High school certificate, A level/ Abitur or equivalent required
  • English language required
  • German language fluent desirable
  • Computer literate as user
  • Good ability to manage complexity
  • Strong independent and proactive approach
  • Excellent attention to quality and detail
  • Excellent problem solving / solution oriented
  • Excellent service / customer orientation
  • Strong communication skills (verbal and written) /Interpersonal skills
  • Strong intercultural competence
  • Good conflict management skills
  • Strong cooperation skills/ Team player
  • Excellent structured / systematic approach/ process orientation
  • Strong well groomed appearance
  • Assessment may be required
  • Must possess a legal work permit in Egypt

 

* CV/ Resume and Cover Letter required

* Company will not provide relocation assistance

 

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