Customer Service – Etisalat Egypt – FREEEJOBS
نبذة عن الشركة
Etisalat Misr is a attachment of Etisalat group with total presence in 20( *) countries across Africa, middle east and Asia. Etisalat group entered the Egyptian request and commercially launched in May 2007 with it’s Vision to “ Come the brand of choice in the Egyptian telecom request ” leading a new period for the telecom assiduity in Egypt and furnishing the stylish services to Egyptians. Etisalat Misr achieved technology leadership by introducing for the first time to the Egyptian request a host of3.5 G services, similar as videotape calling, mobile television, mobile broadband internet and data services. moment, Etisalat Misr’s product and service portfolio is covered by high quality 2G and 3G network covering and serving 99 of the inhabited areas in Egypt. Etisalat Misr also provides transnational services, and its guests enjoy competitive transnational rates to all destinations around the globe. rounded by offering fixed internet services to guests at home and on the move. Etisalat believes in invention and under the watchword “ A New Day A New ideas ” guests are handed by daily below the line juggernauts and elevations. Also erecting on youthful population Etisalat is fastening and addressing the youth member demands in the Egyptian request. Community is of high precedence for Etisalat Misr with a rich CSR program that includes Etisalat Origin which aims in raising Healthy Children with Safe Households Water, Paralymics through financing the Paralympic platoon to contend in Athletics Competition and EtisalatRo’ya which is devoted to the deaf and mute by offering the stylish videotape call price grounded on3.75 G technology. Etisalat Misr workers are the reason behind the success of the company and are at the heart of what we do. Investing in workers ‘ through furnishing professional and particular development programs to guarantee their satisfaction. All Etisalat Misr workers are one proud and caring family concentrated on achieving Etisalat presence in the Egyptian request.
شروط التقديم العامة
- معرفة عملية بالبرامج المصرفية و برامج MS Office
- مهارات خدمة العملاء
- مهارات المبيعات
- مهارات التفاوض
- القدرة على حل المشكلات
- مهارات الاتصال الفعالة
- حاصل على بكالوريوس في المحاسبة أو إدارة الأعمال أو اي مجال ذي صلة
- Graduates only.
- Fluency in English is a MUST
- Fresh graduates are welcome to apply
- Strong phone and verbal communication skills along with active listening
- Customer orientation and ability to adapt/respond to different types of characters.
- Customer focus and adaptability to different situations.
- Males & Females.
- Max Age 32
- Location Maadi (Transportation not provided)
- التقديم على الوظيفة من خلال الموقع الرسمي او عن طريق البريد الالكتروني لموظف الموارد البشرية
- اجتياز امتحان تحديد المستوى (اختبارات اللغة الانجليزية – اختبارات الذكاء – اختبارات فنية)
- مقابلة شخصية مع موظف الموارد البشرية
- المقابلة الفنية مع موظف الادارة الفنية
- العرض التوظيفي وقبول العرض
تفاصيل كاملة عن الوظيفة
- Interact with UAE customers to provide information in response to inquiries, ensure customer satisfaction
- Resolve customer’s potential problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
- Update client’s account data on the company website to follow up payment status, review contracted unit updates.