Customer Service Specialist at DP World
About the job
- Providing face to face in office meeting with the customers to discuss customers claims, inquiries, requests and complaints.
- Handle angry customers in professional way (V.I.O.) to contain the situation and lead it into cooling-down.
- Listen to customers carefully and classify customers objectives in order to assign the suitable prompt action.
- Form solid link between external customers and internal customers in order to clarify and solve any situation.
- Use TOS applications to provide customers with accurate up to date info.
- Filing required interactions submitted by our customers through CRM platform addressing concerned dept.
- Initiate and handle VGM accounts in coordination with our IT team, informing the customers with the needed requirements and verify their data.
- Provide constant help regarding VGM possible challenges.
- Acting as MTS customer service & help desk at Sokhna branch.
- Coordinate with Customs authorities in order to recognize and adhere to Customs needs and requirements.